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Cancellation Policies

Canceling Your Reservation at Esalen

Cancellations During COVID

During COVID, we will honor guest cancellation requests until further notice. All cancellations must be made directly with a Guest Services staff member by calling 831-667-3000.

For workshops taking place through March 1, 2021 that were cancelled due to the stay-at-home order, deposit funds may be:

  • Applied to a future reservation at Esalen
  • Redirected as a donation to support Esalen
  • Converted into a gift certificate
  • Refunded in full using the same payment method used to make the original booking

If requesting a refund, please note that refunds will be processed on the Friday of or immediately prior to the start of the reservation.

Standard Reservation Cancellation Policy (outside of COVID)

All cancellations must be made directly with a Guest Services staff member. Please call 831-667-3000 to make a cancellation.

A cancellation fee applies to all reservations.

  • If you change or cancel your reservation more than 14 days before your arrival date, you will be charged a processing fee of 15%. Any remaining amount paid will be refunded to you.
  • If you change or cancel your reservation more than seven but less than 14 days before your arrival date, you will forfeit 30% of the cost of your reservation.
  • Changes or cancellations made less than seven days before your arrival date are subject to forfeit the entire cost of the reservation.

If Esalen Cancels a Workshop

Esalen reserves the right to cancel any program at any time. If your workshop is canceled, we will notify you and offer you the following options:

  • You may receive a full refund.
  • Subject to availability, you may transfer into another workshop taking place in the same time period as the canceled workshop.
  • You may come to Esalen and stay for the duration of the canceled workshop to enjoy our beautiful campus, experiential classes, healing hot springs and nourishing, farm-to-table meals.

If You Have Applied for a Scholarship

If you have applied for a scholarship and did not receive one, Esalen will, at your request, refund your deposit in full if you cancel your reservation at least five full days prior to the start of your workshop.

If You Donated to Friends of Esalen

Donations made to the Friends of Esalen fund are non-refundable.

Massage Session Cancellation

Please visit Esalen Healing Arts to see the cancellation policy for massages.

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